Unfortunately, we can't make changes or cancel an order after it's been submitted.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to EnergyGoo@gmail.com with your order number and we'll handle that for you.

Payment may fail due to incorrect card details, insufficient funds, or bank restrictions. Please try another payment method or contact your bank for assistance.

Taxes are calculated based on your shipping address and applicable local regulations to ensure compliance with local laws.

Domestic orders: 5–7 business days

International orders: Delivery times vary depending on the destination

Yes, once your order ships, you will receive a tracking number via email to monitor your package.

Contact Egoo support. We will assist in filing a claim with the shipping carrier to locate or replace your order.

Egoo accepts major credit and debit cards (Visa, American Express), PayPal, and Afterpay, where available. All payments are processed securely to ensure your financial information is protected.

Afterpay allows you to split your purchase into 4 interest-free payments, making it easier to manage your budget.

Select Afterpay at checkout, sign in or create an account, and complete your payment plan.

Afterpay is currently available only in supported countries. Check the Afterpay website for the latest eligibility.

Yes, transaction limits depend on your Afterpay account history and eligibility.

Yes, all Egoo accessories are fully compatible with iPhone models. Check the product details for model-specific compatibility.

Yes, Egoo products come with a 12-month limited warranty against manufacturing defects.

Currently, Egoo only offers pre-designed products. Customization is not available.

Yes, most Egoo cases are wireless charging compatible. Check the product page for specific models.

Yes, all Egoo cables are certified for fast charging with compatible devices.

You can reach us via the Contact Us page, email, or live chat during business hours.

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).

Contact support with your order number and photos of the defect. We will provide a replacement or refund according to our warranty policy.

Yes, please contact our sales team for bulk pricing and availability.